The default mail program is the program that is set by Windows as the program to handle email messages in Windows. When another application wants to send an email, it looks up the default and passes the email to the default program.
When you click the "Email and Log Submission" button in 3DIQ, a new message should populate in your email system of choice. If this doesn't happen, it may be because Windows doesn't have the correct default email program set.
For 3DIQ, this will either be a desktop email program (such as Outlook) or a browser-based email program (such as Gmail).
To ensure you have the default set follow the steps below.
For Windows 10
In the search bar on the bottom left of the desktop, type Default App Settings and click it.
Click the Mail option, then select the program you wish to make default. For example, if you want Outlook to open when you click "Email and Log Submission", select Outlook. If you want Gmail to open, select Google Chrome.
Once you've set your default email app, test by clicking "Email and Log Submission" in 3DIQ to ensure your default app has been set properly.
For Windows 11
From the taskbar use the Search function to locate Default Apps
Select Apps from the left menu and Default apps under the list of Apps.
Scroll through the Apps list and locate Mail.
Locate the MAILTO App and select the default email app you wish to use.
Once you have set your default email app, test by clicking "Email & Log Submission" in 3DIQ to ensure your default app has been set properly.